ServiceNow Certified System Administration Practice

What are the three components of a workflow?

1. Problem, Incident, Change Request

2. Task, Event, Incident

3. Approval, Notification, Task

4. Request, Approve, Complete

The correct answer is: Problem, Incident, Change Request

The three components of a workflow typically involve specific elements that allow for a structured sequence of operations to be executed within a system or business process. In this context, the focus on "Problem," "Incident," and "Change Request" as fundamental components reflects the different types of tasks and processes that can flow through a system like ServiceNow. In ServiceNow, workflows are often built around managing these components since they represent the various aspects of IT service management. A "Problem" refers to the investigation and resolution of root causes of incidents, while "Incident" deals with the immediate issues affecting users, and "Change Request" encompasses the formal proposal for changes to the IT environment. Together, these components illustrate the interconnected nature of tasks within a workflow, emphasizing how they contribute to efficient service management. While other options may present elements that are related to workflows or project management more broadly, they do not encompass the primary types of cards or issues typically managed in IT service contexts, making them less representative of a workflow's core components in this setting. Hence, "Problem, Incident, Change Request" stands as a comprehensive representation of the fundamental workflow components in ServiceNow.