ServiceNow Certified System Administration Practice

What are the major components that orders from the Service Catalog generate?

1. Service Requests, Incidents, Changes

2. REQ, RITM, Catalog Task

3. Approval Tasks, Notifications, Alerts

4. Service Levels, Performance Metrics, Reports

The correct answer is: REQ, RITM, Catalog Task

The correct answer highlights the primary elements created when a user places an order from the Service Catalog within ServiceNow. When a service request is initiated, it generates a record for the overall request, known as a REQ (Request), along with associated RITMs (Request Item), which represent each individual item or service requested within that overall request. Additionally, the system creates Catalog Tasks, which are used to carry out the necessary steps to fulfill the request items. This structure facilitates the management and tracking of requests and services, making it easier for administrators and service desk teams to oversee and process user orders efficiently. The other options involve different aspects of service management but do not specifically capture the core records generated from a Service Catalog order. For instance, service requests, incidents, and changes relate to broader IT service management categories rather than the specific components generated directly from Service Catalog orders. Similarly, while approval tasks, notifications, and alerts may be part of the workflow associated with service requests, they are not the foundational elements created from the outselling process itself. Lastly, service levels, performance metrics, and reports pertain to analytics and governance of services, which are not the immediate outputs of a service catalog transaction.