ServiceNow Certified System Administration Practice

What are the five stages of a workflow in ServiceNow?

1. Waiting for User Input, Fulfillment, Delivery, Approval, Completion

2. Waiting for Approval, Fulfillment, Delivery, Completed, Request Canceled

3. Start, Approval, Tasks, Review, Completion

4. Request, Assignment, Task Execution, Notification, Closure

The correct answer is: Waiting for Approval, Fulfillment, Delivery, Completed, Request Canceled

The five stages of a workflow in ServiceNow typically include Waiting for Approval, Fulfillment, Delivery, Completed, and Request Canceled. This terminology reflects a structured approach to handling workflow processes within the platform. This framework allows for clear delineation of each phase of a workflow. For instance, the 'Waiting for Approval' stage indicates points where user or managerial input is essential before proceeding, which is critical in maintaining accountability and ensuring decisions align with organizational protocols. The 'Fulfillment' stage follows, where the necessary actions are taken to meet the request, ensuring that services and products are delivered as intended. 'Delivery' encompasses the finalization of resources or services provided to the end-user. The use of 'Completed' signifies the successful conclusion of the workflow, while 'Request Canceled' strategically addresses scenarios where processes are not needed anymore, ensuring effective data management and resource allocation. The precision in these stages facilitates process tracking, accountability, and task management, making it essential for system administrators to understand these distinct phases when implementing or managing workflows within ServiceNow.