ServiceNow Certified System Administration Practice

In which three places can Tables and Fields be viewed and manipulated in ServiceNow?

1. Record List, Form, Tables and Columns

2. Service Catalog, Incident Form, Change Module

3. Dashboard, Report, Knowledge Base

4. User Preferences, List View, Settings

The correct answer is: Record List, Form, Tables and Columns

The correct answer highlights the core functionalities within ServiceNow for viewing and manipulating data structures. In ServiceNow, the Record List provides a way to view multiple records from a table, allowing for batch actions and data management. The Form is designed for detailed examination and editing of a single record, offering a user-friendly interface for field-level manipulation. Lastly, the Tables and Columns option allows administrators to directly access the underlying database schema, where they can configure and manage tables and fields comprehensively. These functionalities are critical for effective system administration since they offer diverse methods for data handling—whether it involves bulk actions in a list format, detailed edits in forms, or structural changes at the database level. This combination provides system administrators with the necessary tools to ensure that data is organized, accurate, and tailored to the organization’s needs. In contrast, the other options presented do not encompass the main areas for table and field management: service catalog items primarily focus on service requests, dashboards emphasize visual data representation rather than direct manipulation, and user preferences or settings relate more to user-specific configurations rather than data structure management.