ServiceNow Certified System Administration Practice

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In ServiceNow, where would you go to change the banner and colors?

System Settings
Import Set
User Preferences
Service Portal

The correct answer is: Import Set

Changing the banner and colors in ServiceNow is typically accomplished through customization settings related to the overall interface and visual presentation. The correct location for modifying these elements is found within the System Settings. In this area, administrators can find options to adjust the banner image, as well as modify CSS settings to change color themes across the platform. This allows for a cohesive brand identity and personalized user experience within an instance of ServiceNow. Import Set is unrelated to interface customization, as it is primarily used for importing data into the ServiceNow database from an external source. User Preferences is focused on settings specific to individual users, such as notifications and personal display options, rather than global interface appearance. Service Portal is geared towards creating and managing the user-facing portals within ServiceNow but doesn't directly provide options for changing banner or global color settings. By understanding the purpose of each area, it becomes clear that System Settings is the appropriate choice for making visual changes that affect the entire ServiceNow instance.