ServiceNow Certified System Administration Practice

How do you change the sort sequence of fields or tasks in ServiceNow?

1. By editing the table directly

2. Modify the order field

3. Using the filter conditions

4. Through the list settings menu

The correct answer is: Modify the order field

To change the sort sequence of fields or tasks in ServiceNow, modifying the order field is the most appropriate method. The order field specifically dictates the sequence in which records are displayed within a list. By adjusting this field, administrators can effectively manage the layout of the data, ensuring that the most relevant information appears in the desired order. The process typically involves navigating to the table in question, locating the order field for the desired items, and adjusting the values according to the preferred sequence. This utility of the order field makes it straightforward to customize and maintain the visibility of tasks or fields in an organized manner that suits user needs. Other methods, such as editing the table directly, can offer different functionalities but do not directly influence the visual sort order as efficiently. Using filter conditions can refine the results displayed, but it does not change the order of the items being presented. The list settings menu can provide additional customization options, but the most direct approach for altering the sort sequence remains through the order field.