ServiceNow Certified System Administration Practice

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How can you modify or create a workflow in ServiceNow?

Using the graphical workflow editor
By editing the system properties
Through script includes only
By applying configuration changes

The correct answer is: Using the graphical workflow editor

To modify or create a workflow in ServiceNow, utilizing the graphical workflow editor is the most effective and user-friendly approach. The graphical workflow editor provides a visual representation of the workflow, allowing administrators and developers to easily design and manage complex workflows through a drag-and-drop interface. This enables users to add actions, conditions, and transitions visually, making it accessible even to those who may not have extensive coding knowledge. In contrast, while editing system properties might impact the behavior of existing workflows, it does not provide a means to create or modify workflows directly. Script includes, while powerful for writing reusable JavaScript code, do not serve as a method for workflow creation or modification within the Workflows module. Configuration changes can enhance or modify settings related to instance behavior but do not specifically pertain to the workflow structure or process itself. Therefore, the graphical workflow editor stands out as the appropriate tool for workflow-related tasks.