ServiceNow Certified System Administration Practice

Can homepages be included in update sets?

1. Yes, always

2. No, never

3. Only if configured

4. Only from Service Portal

The correct answer is: Yes, always

Homepages in ServiceNow can indeed be included in update sets. Update sets are used to move changes from one ServiceNow instance to another. This includes various customizations, configurations, and elements like homepages that have been created or modified in a development environment and need to be transferred to a production environment. Including homepages in update sets allows administrators and developers to ensure that specific layouts, reports, and widgets that constitute the homepage are consistently deployed across instances. This is crucial for maintaining uniformity and functionality when moving through different environments. In this context, the other options imply limitations that do not exist in the ServiceNow framework. For example, claiming that homepages “never” can be included, or only under certain conditions, contradicts the nature of how update sets are designed to function, which is to encapsulate a variety of configuration and customization changes, including homepages. Thus, confirming that homepages can always be included aligns with the comprehensive capabilities of update sets in ServiceNow.