ServiceNow Certified System Administration Practice

Which of the following is a key feature of the Service Catalog?

1. Incident management

2. Central repository of goods and services

3. User role assignment

4. Change request tracking

The correct answer is: Central repository of goods and services

The Service Catalog in ServiceNow serves as a central repository of goods and services offered to users. It provides a user-friendly interface where users can request various services and products, ranging from hardware and software to IT services and support. This streamlined access not only enhances user satisfaction by simplifying the request process but also allows IT departments to manage and fulfill requests efficiently. While incident management, user role assignment, and change request tracking are integral aspects of IT service management, they are not features of the Service Catalog itself. Instead, they represent different components within the broader IT service management framework that may interact with or be supported by the services listed in the Service Catalog. The catalog's primary purpose is to present a comprehensive view of what is available to users, making option B the key feature associated specifically with the Service Catalog.