ServiceNow Certified System Administration Practice

Where do you modify Service Catalog items in ServiceNow?

1. Service catalog > Maintain Item

2. Service Catalog > Items

3. Catalog Management > Maintain Item

4. Service Management > Catalog Items

The correct answer is: Service catalog > Maintain Item

The process for modifying Service Catalog items in ServiceNow is done through "Service Catalog > Maintain Item." This specific path allows users to access a dedicated interface for managing individual items within the service catalog efficiently. It includes functionalities like editing item properties, managing workflows, and updating item details. Navigating directly to this path provides a streamlined way to view, update, and manage service catalog items, ensuring that administrators can make changes effectively while maintaining a clear overview of available services. This functionality is crucial for managing service offerings accurately and reflectively in the organization's ServiceNow instance. While the other options may suggest locations within the ServiceNow navigation, they do not lead directly to the specific maintain item function dedicated for Service Catalog management, making them less suitable for this particular task.