ServiceNow Certified System Administration Practice

When are notifications sent in ServiceNow?

1. When a record is updated

2. When a UI Policy condition is met

3. When an event is fired

4. When a Business Rule runs

The correct answer is: When an event is fired

Notifications in ServiceNow are primarily sent out when an event is fired. This mechanism allows for a flexible and dynamic way to communicate changes or important information to users or groups based on specific occurrences within the system. An event can be associated with various actions, such as record updates or changes in statuses, and it triggers notification processes that are defined in the notification setup. For instance, administrators can create notifications based on particular events to inform users when a significant action has taken place, such as a new incident being created or a change request being approved. By utilizing events, ServiceNow can manage notifications in a more targeted manner, ensuring that they reach the right users at the right times while also allowing for more complex workflows and conditions to be established. While it is true that notifications can be influenced by updates to records, the initiation of notifications is fundamentally linked to the firing of an event, rather than the mere update of a record itself. The other options relate to instances where notifications might be indirectly affected, such as UI Policies or Business Rules, but these are not the primary triggers for sending notifications. Therefore, the correct understanding centers around the role of events as the direct cause for notifications in ServiceNow.