ServiceNow Certified System Administration Practice

What type of configurations would you typically NOT include in an update set?

1. Non-manual customizations

2. Roles and Groups configurations

3. System Properties changes

4. Base system dictionary entries

The correct answer is: Base system dictionary entries

In the context of ServiceNow and update sets, the specific option regarding base system dictionary entries is the most appropriate to exclude from inclusion in an update set. Base system dictionary entries pertain to the core functionalities and standard elements of ServiceNow. These are foundational elements that define how the ServiceNow instance operates and are critical to the integrity of the platform. Because they are part of the base application, changes to these entries are usually managed through the process of upgrading the entire instance rather than through individual update sets. This ensures that core functionalities remain consistent and are not inadvertently altered across different environments. Including base system dictionary entries in an update set could lead to discrepancies and potential conflicts during upgrades or when moving configurations between different instances, as these entries are expected to align with the version and release of the ServiceNow platform in use. Thus, any customization or modification to core elements should be handled carefully and typically falls outside of standard update set practices. In contrast, non-manual customizations, roles and groups configurations, and system properties changes are typically user-generated or user-defined adjustments that can be managed and transported through update sets, making them suitable candidates for inclusion.