ServiceNow Certified System Administration Practice

What are the potential outcomes of running an update set?

1. Identity new records only

2. Aggregate only modified data

3. Transfer customizations and conflicts

4. Create new user roles

The correct answer is: Transfer customizations and conflicts

Running an update set in ServiceNow is primarily designed to facilitate the transfer of customizations from one instance to another. This process captures any changes made, such as new tables, fields, business rules, or other custom artifacts, and allows for easy migration. One critical aspect of this process is managing conflicts that may arise when a customization being transferred already exists in the target instance. The update set process includes mechanisms to handle these conflicts, providing insights into what's being transferred and highlighting any discrepancies that may require resolution. The other choices do not accurately reflect the core functionalities of an update set. For instance, identifying new records and aggregating modified data are not the main objectives of running an update set, and creating new user roles is a specific action rather than a general outcome of the update set process. The purpose of update sets is comprehensive, focused on transferring and managing customizations efficiently, which solidifies the importance of the correct choice.