ServiceNow Certified System Administration Practice

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Prepare for the ServiceNow Certified System Administrator Exam with engaging quizzes and detailed explanations. Master every topic and boost your confidence for the exam.

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What are the possible stages of a workflow in ServiceNow?

Waiting for approval, fulfillment, delivery, completed
In progress, completed, archived, approved
Design, implementation, monitoring, evaluation
Requesting, processing, delivering, closing

The correct answer is: Waiting for approval, fulfillment, delivery, completed

The stages of a workflow in ServiceNow are typically defined based on how a process moves through different phases from initiation to completion. "Waiting for approval, fulfillment, delivery, completed" captures the essence of a workflow in ServiceNow, where: - **Waiting for approval** represents a stage where the process requires an approval action before proceeding. - **Fulfillment** indicates that the requested service or action is being executed following the approval. - **Delivery** marks the completion of the fulfillment phase, where the user receives the requested service or action. - **Completed** signifies that the entire process has concluded successfully, marking the end of the workflow lifecycle. Understanding these stages is crucial for effectively managing workflows in ServiceNow, as they help administrators identify where a request is in the process and allow for tracking and management of tasks. The other choices do not accurately represent the standard stages of a workflow in ServiceNow. For instance, some may describe operational or project management phases rather than workflow stages, which can lead to confusion when implementing or managing ServiceNow workflows.